Infinite loading screen when editing wheel

Are you seeing an infinite loading screen, like the image below, when you want to edit your wheel? This document will help you fix it.

Infinite loading issue in WP Optin Wheel
Infinite loading issue in WP Optin Wheel

Cause

This issue usually happens when your wheel is connected to an external tool from the “integrations” tab, like Mailchimp. More specifically, it can mean:

  1. The information entered on the “Integrations” tab is no longer correct. For example, you have a wheel that is connected with “Klaviyo”, but the API credentials on the “integrations” tab for Klaviyo are incorrect.
  2. You have accidentally removed an integration from the “integrations” tab but are still using a wheel that is connected to it.

Fix

Fixing the issue is simple:

  • Check the API credentials on the “Integrations” tab and update them to the correct credentials. If they appear correct, check for unwanted characters like spaces at the beginning or end.
  • In case you removed an integration, add it back via through “Integrations” tab.

If both these actions fail, please get in touch with us!

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