Resolve issues quickly: help us help you

When you reach out for support, clear and structured information helps us quickly understand your issue. This allows us to resolve it faster and avoid unnecessary back-and-forth. Please include the following items in your request:

1. A direct link to the issue. Usually, this is a product page where we can see the problem.
2. Step-by-step instructions to reproduce the issue. Walk us through exactly what we need to do to trigger the error or issue.
3. What you expected vs. what happened. If something isn’t working, show us an example of the correct behavior so we understand what you’re aiming for!
4. Be concise: If your setup is complex, try creating a simplified version that still shows the issue.

The more context you give us, the quicker we can help you out. Thanks for taking the time to provide clear information, we really appreciate it!