Request support - Wombat Plugins

What can we help you with?

Pre-sales

Technical issue

Licensing, upgrades & billing

Something else

Name*
Email*
Which plugin do you have a question about?*
Message*

Which plugin do you have a question about?*

Your license key*

Your license key allows us to validate your account.

Find an instant answer with AI

Describe your issue in a short and clear way, without links. This is not a contact message. Our AI will use it to check if it can find an instant answer for you. You can talk to a human if the AI was not able to help.

We're using AI to look for an answer. This may take up to 15 seconds.

Try again or Create a support ticket (handled by a human)

This answer is not helpful, I want to create a support ticket (handled by a human)

Name*

Email*

Version number

Exact link to the issue

Add an exact link so we can view and test your issue. If your issue is not publicly visible, please include screenshots and enough information for us to help you.

Message*

Describe your issue or question. Please be brief, but share all necessary details. You can use ImgBB to upload & share any images.

Find an instant answer with AI

Describe your issue in a short and clear way, without links. This is not a contact message. Our AI will use it to check if it can find an instant answer for you. You can create a support ticket if the AI is not able to help.

We're using AI to look for an answer. This may take up to 15 seconds.

Try again or Create a support ticket

This answer is not helpful, I want to create a support ticket

Name*

Email*

Which plugin do you have a question about?

License key or invoice number

Message*

Describe your issue or question. Please be brief, but share all necessary details. You can use ImgBB to upload & share any images.

Name*
Email*
Which plugin do you have a question about?*
License key or invoice number

Your invoice was sent to you via e-mail. Your license key can be found in your Studio Wombat account area.
Message*

What reply times can you expect?

Pre-sales requests are usually answered within 3 hours on business days. For technical requests, it depends on the difficulty of your question but you can expect an initial reply within 12 hours on business days. Our average first-response time is currently 7h 48m (which includes weekends).

While we often reply sooner than the times indicated above, please note it depends on a few factors:

Your time of day: our operating hours are within office hours of UTC+2. For our American friends, that means we’re online roughly between 4 a.m. and 12 p.m EST.
The workload of our support staff: when there is a higher volume of tickets, it may affect reply times.
The information you give us: if your tickets contains insufficient information, we will reply asking for basic information. At that point, your support request will be re-queued behind all other tickets already received.