We’re a small WordPress & WooCommerce freelancing business called Studio Wombat – founded, run and managed by Maarten Belmans. Our website address is https://www.studiowombat.com. We mainly develop and sell WordPress or WooCommerce plugins.
We have a number of contact forms, including our plugin support forms. When visitors contact us via one of these forms, we collect the data shown in the form as well as the visitor’s IP address.
We use this information to reply to you regarding your enquiry or to provide support for our plugins. We do not share this information with third parties or use it for marketing purposes. The data stored from the contact forms is deleted periodically (max. 1 year).
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Articles on this site may include embedded content (e.g. videos, images, articles, products, etc.) – embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We mostly use embedded videos from YouTube. They’re pretty reliable with their data handling so hopefully there is nothing to worry about.
When you use our site, our tracking service providers such as Google Analytics collect information using various technologies, including cookies and pixel tags (which are also called clear GIFs, web beacons, or pixels).
This data is anonymous and can’t be tracked back to you.
If you purchase a product through our site, you will be asked to enter your email address and payment information.
We don’t store your payment information in any of our database. This data is handled by a third party provider.
We do use your email address to create an account for you. Your account data is securely saved in our database.
For users that register on our website, we also store the personal information they provide in their user profile (this information is not obligatory). All users can see or edit their personal information at any time (except they cannot change their email address). Website administrators can also see and edit that information, if required.
When you install one of our premium plugins, we track some information about your website environment. More specifically, when you activate the plugin with your license, we send the following data to our server once:
This data is stored in our database so we can keep track of when you’ve reached your allowed activation limit (as per your license features).
We do not sell our users’ private personal information. And we don’t give it away, either.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Third Party Vendors: we may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to you. For example: Paddle to process your online payments.
Legal Requests: we may disclose information about you in response to a court order, or other governmental request.
Aggregated or De-Identified Information: we may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services, de-identified screenshots or de-identified code snippets.
If you make a purchase, we retain your order details for at least 8 years – for accounting purposes.
Your profile information, which is created upon purchasing a product on our site, will be kept indefinitely (unless you request us to remove it).
Finally, we keep Google Analytics and other tracking data indefinitely, to allow for a smooth running of our business and compare analytics trends over the years.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can also contact us through this website to have your profile data deleted.
We only send data to external sources in the following ways:
Your payment information is directly taken care of by our 3rd-party payment processor Paddle. They require payment details (credit card or PayPal) and your email address.
Crisp is used as a live chat feature on Studio Wombat. They securely hold our chat conversation and your email address if you chose to supply it in the chat widget. Crisp also retains some statistics about your visit to our site. This information does not identify you in any way, unless you entered your email address in the chat widget.
Contact us at firstname.lastname@example.org