This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.studiowombat.com, hereby referred to as “the site”, “our site”, “we”, “us”, “the company”, or “Studio Wombat”.

Who we are

We’re a small WordPress & WooCommerce freelancing business called StudioWombat – founded, run and managed by Maarten Belmans. Our website address is https://www.studiowombat.com. We mainly develop and sell WordPress or WooCommerce plugins.

What personal data we collect and why we collect it

Contact forms

Certain areas of the site use contact forms in order to generate an email message directed to us (and only us).

Contact forms capture personal data such as your name and email address, necessary to generate such email and allow for a smooth communication. This data is not stored in any database. Of course, and clearly, we do not use the information for marketing purposes.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded 3rd-party content

Articles on this site may include embedded content (e.g. videos, images, articles, products, etc.) – embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We mostly use embedded videos from YouTube. They’re pretty reliable with their data handling so hopefully there is nothing to worry about.

Analytics

When you use our site, our tracking service providers such as Google Analytics collect information using various technologies, including cookies and pixel tags (which are also called clear GIFs, web beacons, or pixels).

Cookies are small data files stored on your hard drive or in device memory that help us improve our  site and your experience, and track usage of our resources. These service providers may use cookies to collect and store information about your device, such as time of visit, pages visited, time spent on each page of the site, links clicked and conversion information, browser, mobile network information, and type of operating system used.

This data is anonymous and can’t be tracked back to you.

Order information

If you purchase a product through our site, you will be asked to enter your email address and payment information.

We don’t store your payment information in any of our database. This data is handled by a third party provider.

We do use your email address to create an account for you. Your account data is securely saved in our database.

Profile information

For users that register on our website, we also store the personal information they provide in their user profile (this information is not obligatory). All users can see or edit their personal information at any time (except they cannot change their email address). Website administrators can also see and edit that information, if required.

Environment information

When you install one of our premium plugins, we track some information about your website environment. More specifically, when you activate the plugin with your license, we send the following data to our server once:

  • Your website URL
  • Your license

This data is stored in our database so we can keep track of when you’ve reached your allowed activation limit (as per your license features).

Who we share your data with

We do not sell our users’ private personal information. And we don’t give it away, either.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Third Party Vendors: we may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to you. For example: Paddle to process your online payments.

Legal Requests: we may disclose information about you in response to a court order, or other governmental request.

Business Transfers: in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.With Your Consent: we may share and disclose information with your consent or at your direction.

Aggregated or De-Identified Information: we may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services, de-identified screenshots or de-identified code snippets.

How long we retain your data

If you make a purchase, we retain your order details for at least 5 years – for accounting purposes.

Your profile information, which is created upon purchasing a product on our site, will be kept indefinitely (unless you request us to remove it).

Finally, we keep Google Analytics and other tracking data indefinitely, to allow for a smooth running of our business and compare analytics trends over the years.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can also contact us through this website to have your profile data deleted.

Where your data is sent to

We only send data to external sources in the following ways:

Your payment information is directly taken care of by our 3rd-party payment processor Paddle. They require payment details (credit card or PayPal) and your email address.

Crisp is used as a live chat feature on Studio Wombat. They securely hold our chat conversation and your email address if you chose to supply it in the chat widget. Crisp also retains some statistics about your visit to our site. This information does not identify you in any way, unless you entered your email address in the chat widget.

Your contact information

Contact us at [email protected]