Swatches are not clickable, or prices are not updating, or conditional logic is not working

You’ve configured your product fields but when you navigate to the product, the fields are displayed but not functioning correctly. Does your page have any of these symptoms?

  • Conditional logic is not working.
  • Images, color swatches, or text swatches are not clickable.
  • The pricing summary isn’t showing/updating.
  • None of the price hints are showing/updating.

Please double check the following items:

  1. If you’re using a page builder to create your product template, ensure you only include 1 product view in the template. Adding multiple views (one for mobile and one for desktop, for example) can cause issues because WooCommerce expects 1 product view per page. To avoid problems, remove the extra product views so only 1 is left. Instead, focus on making the page responsive, so 1 view scales on both mobile and desktop screens.
  2. Are you using our plugin’s pricing options to change your final product price? If you use formula-based pricing in any of your fields, please double check your formulas. Errors in formulas can stop the page from functioning correctly.
  3. Make sure you’re not using another “Product Options” plugin in combination with our plugin. If you have 2 plugins doing the same thing, you can expect odd behavior from both of the plugins. Disable the other plugin and your issue should be fixed.

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