How to claim tax or VAT back?

What if you’ve purchased a plugin with us but your company is exempt from tax or VAT? This article explains how you can claim back the added tax.

If you are located in the US

If you have a US company, you’ll be paying taxes based on the state you’re in. However, if your company is exempt from taxes, you can get a refund for the taxes you paid to us. Unfortunately, our payment process doesn’t make it super straightforward. Here is what you must do:

Send an email to assist@paddle.com, including the following information:

• The document (usually a sales tax exemption certificate) that proves your business doesn’t have to pay taxes.
• Your order/transaction ID.
• The email address with which you made the purchase.

They’ll verify that information and refund the tax portion back to you.

If you’re located in the EU

If your business is located in the EU, you can enter your VAT number during checkout (at the last step). Our payment processor automatically validates your VAT number and, if valid, will remove the VAT portion from the bill.

If you have already purchased the product but forgot to enter your VAT number, you can still do so by editing your invoice. Keep in mind this comes with some constraints:

• You can only add a VAT ID to an existing invoice if that purchase was less than 14 days ago.
• Once a VAT ID is added, you can not change it, as VAT has already been declared/reverse-charged.