Fixing unknown or empty errors

If WP Optin Wheel shows an empty error (or an error message that doesn’t make sense) when spinning the wheel, it’s often caused by an anti-spam plugin blocking the form submission.

To confirm, you can temporarily deactivate your anti-spam plugin and try spinning the wheel again. If the error disappears, you know the anti-spam plugin is the cause.

Many anti-spam plugins let you whitelist specific functionality. Below is a list of plugins and how to whitelist WP Optin Wheel:

Spam protection, Honeypot, Anti-Spam by CleanTalk

This plugin allows you to whitelist form submissions through their Form Signs Exclusions setting. You can read how to use the setting here.

For WP Optin Wheel, add the following line in the Form Signs Exclusions setting (on a new line if there’s already content):

.*wof-email-optin+

Other anti-spam plugins

If you’re using a different anti-spam plugin, check its settings or contact the plugin developer to learn how to whitelist WP Optin Wheel. Let us know what you find and we’ll happily add the instructions to this document!