Knowledge base

General

• Pre-sales 10 Articles
  • What is your refund policy?
  • What happens if my license expires?
  • Do I have to pay annually?
  • What is your support like?
  • Do you offer a free trial?
  • Are your plugins multisite compatible?
  • How many sites can I use a plugin on?
  • Can I use my license on a test/development site?
  • Do you offer discounts or promotions?
  • Do you have an affiliate program?
• Licensing & billing 11 Articles
  • How to cancel my subscription?
  • How do I upgrade my license?
  • How to update my subscription payment info?
  • What’s included with my license?
  • How do licenses work?
  • Can I use my license on a test/development site?
  • Troubleshooting license issues
  • How to view and download your invoice
  • Add an address or VAT number to your invoice
  • How to claim tax or VAT back?
  • How to add your VAT ID during purchase (checkout)
• Installation & activation 2 Articles
  • Installing a plugin
  • Activating a premium plugin
• Technical help 4 Articles
  • How to add a code snippet to your WordPress site
  • How to add CSS styling code to your theme
  • How to translate a WordPress plugin into your language?
  • How to enable error logging on your WordPress website
• Other 3 Articles
  • Find a plugin changelog
  • Support forums for free versions
  • Resolve issues quickly: help us help you